Deck Dash

Payment problems

• I accidentally purchased something, can I get a refund?
• The item I purchased does not appear in my in-game account, what should I do?
• The purchase was not completed, what should I do?

Account problems

• How can I transfer my account to another device?
• I want to reset my account and start over, what should I do?
• My game progress is lost, how can I restore it?

Technical problems

• I am experiencing freezing or crashing issues during the game, what is the solution?
• The game is not loading or opening, what should I do?
• The game performance is low, what can I do?

In-game problems

• I can't participate in in-game events, what is the reason?
• I found a bug, how can I report it?
• There are players cheating in PvP matches, what should I do?